Frequently Asked Questions

The Products page will contain detailed information and specifications on the product.

You may visit us at: 103-113 Bee Lu Bldg. Sen Gil Puyat Ave., Pasay City. We are open Mon-Sat 9:00am-6:00 pm (excluding holidays).

Imarflex products are available for purchase nationwide at leading appliance centers, department stores and retailers nationwide. Click here for more information.

Please click here to register your interest in becoming an Imarflex reseller.

You may click here to reset your password. Then click on the forgot password link and follow the instructions.

Login to your account and then go to the PROFILE section. Enter your updated information and click on the SAVE AND UPDATE BUTTON.

Please click on the 'My Wish List' icon (Star) beside the My Account icon to access your favorites / wish list.

You can also click here to access your wish / favorites list.

Click on the 'My Account' icon to login to your account. You can also click here to login to your account.

Login to your account and then go to the CHANGE PASSWORD section and follow the instructions provided.

Please click here to register for a customer account.

If the product you wish to purchase is out of stock on our online store, you may also contact us for assistance.

You may make changes only to OPEN ORDERS. Open orders are orders that have been placed that have not yet been processed for delivery and/or have not yet been shipped yet. If you wish to make changes to an order you have already submitted, please contact us immediately.

If you have a valid promo /coupon codes you may use it upon check-out of your order. Enter it in the allocated area when you checkout to apply this to your order. Please note promo / coupon codes are case-sensitive.

No, when prompted select guest checkout when you proceed to checkout your shopping cart. This will allow you can make a purchase without signing up for a customer account.

Imarflex operates only in the Philippines. We only ship to select provinces and cities in the Philippines.

Please click here to check the status of your order.

Imarflex accepts the following forms of payment thru Maya for online orders as payment provider. 

1.     Major credit cards

2.     Maya straight payments

3.     Online banking transfers

4.     E-wallets (PayMaya, Gcash etc.)

You will be redirected to our payment gateway provider to select and process your preferred payment method.

We do not accept Cash on Delivery at this time.

We currently do not offer or accept installment payments. All orders (including shipping fees, if any) must be paid for in full.

Yes, we ship nationwide to select provinces and cities in the Philippines.

Orders are processed daily until 12noon from Monday to Friday. Orders placed after 10AM, on weekends or during holidays, will be processed on the next business day.

Please allow us 3-5 working days from time of placing your for delivery of your orders.

No, currently we do not provide or accept an order pickup option.

Yes, Imarflex has a network of official service centers located in various regions of the Philippines.

Visit our Service Centers page for more information.

Please visit our Product Manuals page to search and download the manual for the product you require.

Please accomplish our online product warranty registration form here to register your Imarflex product.

Please click here to contact Imarflex customer support.

Please click here for more information on our returns and exchange policy.